FREQUENTLY ASKED QUESTIONS
Space Owner Basics
How do I set up my profile?
Creating your profile is the first step to becoming a Home-Me! (Also known as a Space Owner) Space Seekers rely on your profile to feel confident storing with you. Just head to your Become a Home-Me page to upload your listing details, add photos, and write a short, friendly bio.
How do I create my first listing?
Click “Become a Home-Me” in the top-right corner of the homepage. You’ll enter details about your space, upload photos, and submit it. Once approved, your listing will go live!
What happens after my listing is live?
Once your listing is published, it’s time to attract Space Seekers. Reply within 48 hours to messages and space requests
How will I know if someone is interested?
You’ll get an email when a space seeker sends a space request.
A Space seeker sent a request — what now?
Go to your My Listings page to review the request, including what the Space Seeker wants to store and for how long. To approve, simply respond to the email and make arrangements with potential Space Seeker.
Is there a fee for listing my space?
Yes, there is a once-off fee to list your space as a Home-me. Payments are made via Payfast.
Are reservations month-to-month?
All storage agreements are encouraged to be month-to-month. If you need to end the rental early, just provide 30 days’ notice to your Home-Me or according to terms of your contract with your Home-Me. Home-Me (Pty) Ltd does not handle any agreements between Home-Me’s and Space Seekers.
Space Seeker Basics
How do I reserve a storage space?
After signing up, type a location into the search bar on the Home-Me homepage. Browse the map to find a space that fits your needs and budget. When you find a space you like, send the Space Owner, or rather known on this website as your Home-Me, a message. Disclose what you will be storing and make arrangements to view the space.
How will I know if my request is approved or denied?
Space Owners have up to 48 hours to respond to your request. You’ll be notified via email.
What happens after my space reservation is approved?
Once the Home-Me (Space Owner) approves your request, it’s time to coordinate the move-in. Use our platform messaging system to agree on a convenient date and time with your Home-Me.
Viewing and Responding to a Home-me Message
📩 You’ve Got a New Message on Home-Me!
Here’s what to do next:
- Read the Message:
- Go to your Home-Me Messages on your profile.
- Click on the unread conversation.
- Reply to Your Home-Me:
- Type your message in the response box
- Click “Send” to reply
- Wait for their response!
Tip: Responding promptly helps build trust, and in doing so Home-Me’s are more likely to secure successful reservations!
Advantages of using Home-Me (Pty) Ltd listing website
- Enhanced Reviews & Visibility
Home-Me (Pty) Ltd incorporates reviews, making it easier for space seekers to find and trust you—helping your space get booked faster. - Performance Insights & Recommendations
Use our personalised performance dashboard to unlock earning potential. - Dedicated Support When You Need It
Our support team is just a message away, ready to help you manage your listings confidently and efficiently. - Seamless Listing & Reservation Tools
Easily update your availability, edit listings, and manage reservations—all in one centralised dashboard designed to keep you in control.
How do monthly storage payments work?
You make payment arrangements with your Home-Me.
Living or Working in a Storage Space
For the safety of our community, Home-Me (Pty) Ltd strictly prohibits Space Seekers from living or working inside any storage space. All listings on the platform are intended solely for items listed on website.