last updated – 24/09/2025

Welcome to our Privacy Policy. Home-Me is operated by Home-Me (Pty) Ltd, registered in South Africa (Reg. No.)  2025/22594/07. This Privacy Policy outlines how Home-me (Pty) Ltd (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you access or use our website, mobile application, or services (collectively, the “Platform”). We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

This policy applies to you if you are:

• Visiting our website
• A customer who has requested our services;
• A storage company
• Or someone who contacts us by phone, SMS, email, written correspondence, or in person.

1. Information We Collect

• Personal information you provide during registration (name, email address, phone number, ID number, etc.)
• Location data when using features like map-based listings
• Payment and billing information
• Communications between users or with customer support
• Technical data such as IP address, browser type, device information, and cookies

2. How We Use Your Information

• To provide and improve the Platform and our services
• To match Storers with suitable Space Owners
• To process listing payments and manage bookings
• To communicate with you regarding your account or transactions
• For security and fraud prevention
• To comply with legal obligations

3. Legal Basis for Processing (POPIA Compliance)

• We process your data with your consent, where required
• To fulfill our contractual obligations
• To comply with applicable laws and regulations
• To pursue our legitimate interests in operating the Platform securely and efficiently

4. Sharing of Information

• We do not sell your personal information.
• We may share your data with:

  – Payment processors

  – IT service providers and hosting platforms

  – Law enforcement or regulators where required by law

5. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance your experience, analyse usage patterns, and improve the Platform.
• You can manage cookie preferences through your browser settings.

6. Third-Party Services

• We use third-party tools such as payment gateways (e.g., PayFast) and Mapbox.
• These third parties may collect data in accordance with their own privacy policies, which we encourage you to review.

7. Data Storage and Security

• Your personal data is stored securely on servers located within South Africa or other jurisdictions with adequate data protection.
• We implement appropriate security measures to prevent unauthorized access, disclosure, or loss of your data.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your data
• Object to processing or withdraw consent where applicable
• Lodge a complaint with the Information Regulator

9. Data Retention

• We retain your data only as long as necessary for legal or operational purposes, or until you request deletion.

10. Children’s Privacy

• Our services are not intended for use by children under the age of 18.

11. Updates to This Policy

• We may update this Privacy Policy from time to time.
• The latest version will always be posted at https://myhome-me.com/privacy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@myhome-me.com