1. Introduction
Welcome to our Privacy Policy. At Home-Me, your privacy matters to us, and we are committed to safeguarding your personal information. Your trust is a key priority.
Home-Me is operated by Home-Me (Pty) Ltd, registered in South Africa (Reg. No.) 2025/22594/07.
To deliver our full range of services, we may need to collect and use personal information that identifies you or another individual or entity.
This policy outlines how we collect, store, use, and protect that information and should be read alongside our Terms & Conditions.
This policy applies to you if you are:
Visiting our website
A customer who has requested our services;
A storage company
Or someone who contacts us by phone, SMS, email, written correspondence, or in person.
Personal Information
Personal information refers to data that can identify you, which we may collect automatically when you visit our site, during registration or submissions, or when you voluntarily provide it.
This does not include:
Anonymous or de-identified data that can’t be linked to you;
General, non-personal statistical data we compile;
Information you share publicly (e.g., in forums, blogs, or chat rooms), as such data is no longer private.
Typical Personal Information We May Collect:
Some common types of personal information we may gather and use include:
Identification details – for example, your first and last name;
Contact details, such as your phone number and email address.
Acceptance of Policy
By using our website to request services or place an order, you agree to the terms of this privacy policy. If you do not agree with any part of it, you should not use the website or access our services.
LEGAL CAPACITY
You must be at least 18 years old and legally able to enter into binding agreements to use our website or services.
DEEMED ACCEPTANCE
By agreeing to this policy, you confirm that you have read, understood, and accepted all of its terms.
YOUR RESPONSIBILITIES
You may only share your own personal information, or someone else’s if you have their consent to do so.
CHANGES TO THIS POLICY
We may update this policy at any time, and changes will be posted on our website. The latest version will override previous ones. If you disagree with any changes, you should stop using our site and services. Continuing to use them implies acceptance of the updated terms.
COLLECTION OF PERSONAL INFORMATION
We collect personal information when you register, request services, or interact with our platform. This includes basic details like your name, email, phone number, and address, as well as additional data depending on the service used (e.g., listings, enquiries, transactions).
Account Registration: You must provide personal details (name, email, phone, password).
Service Requests: Additional information may be required (e.g., property details, proof of identity for rentals, payment details). All online payments are securely handled via Payfast, and card details are not stored.
Search and Report Features: Personal details help us tailor listings and provide reports.
Promotions and Surveys: Optional information you provide helps us deliver relevant services or content.
Communication and Consent
We collect information when you contact us or subscribe to alerts, newsletters, or promotional messages (with your opt-in).
You can withdraw consent at any time by unsubscribing from emails.
Sharing and Disclosure of Information
Third Parties: Shared with service providers for specific services
Legal Requirements: May be disclosed to authorities to comply with laws, protect public safety, or respond to legal processes.
Marketing: We may share anonymized statistics, not individual data.
Security
Your information is stored on secure servers. We use appropriate safeguards to protect it from unauthorized access or loss. However, internet-based transfers can never be 100% secure.
Data Accuracy
We aim to keep your personal information accurate and up to date. You can update your data via your account, email, or phone. We may verify your identity before making changes.
Retention
Your personal information is only kept as long as needed to fulfil the purposes in this policy, unless law or your consent requires longer retention. We respect confidentiality throughout.
Data Removal
You can request to delete your personal information via your account settings or by contacting us. Proof of identity will be required.
Limitation of Responsibility
We’re not responsible for the privacy practices of third-party or linked websites. Always review their policies separately.
Contact and updates
For questions about this policy or your personal data, contact our support email (Contact us page).
Last updated: May 2025
