last updated – 02/12/2025

Welcome to Home-Me (Pty) Ltd (“Home-Me”, “we”,”us”, or “our”). Home-Me operates a peer-to-peer marketplace designed to connect individuals who have unused space with individuals who require storage. Home-Me is based in South Africa. Home-Me is owned and operated by Home-Me (Pty) Ltd, registration number: 2025/22594/07.  By accessing or using the website, platform, services, or any features provided, you agree to follow these terms and conditions. By using our website, or services (collectively, the “Platform”), you agree to the following Terms and Conditions. We may amend these Terms at any time and will provide notice by updating the publication date.

1. DEFINITIONS

• “Space Owner”: A registered user who lists available storage space. 
• “Space seeker”: A registered user who rents storage space.
• “User” or “You”: Any person who accesses or uses the Platform.
• “We”, “Us”, “Our”, “Platform”: Refers to Home-Me (Pty) Ltd, a company registered in South Africa.
• “Listing” refers to posted advertisements for available space as found on the website.
• “Stored items” are goods that are stored on the Space Owner space.
• “Space” refers to the area of the Space owner’s property, rented or offered for rental.
• “Service” or “Services” refer to all services that we offer, but not limited to admin services and the website accessible at https://myhome-me.com

2. ELIGIBILITY

You must be 18 years or older and capable of entering a binding agreement. By registering, you confirm that all information provided is accurate and up to date.

3. TERMS OF SERVICE

Home-Me (Pty) Ltd is a listing and communication platform.

• We do not own, manage, operate or control any properties or the space thereof.
• We do not verify the condition, legality, suitability, safety, or availability of any space.
• We are not a real estate agent nor able to re-rent or control properties.
• Our platform does not accept payments from Space Seekers on behalf of the Space Owners and in imperfect circumstances, do not assist with instances where Space Seekers have not paid in accordance to the terms between Space Seekers and Space Owners. We cannot be held responsible for the behaviour in which Space Owners or Space Seekers conduct themselves on the website and rejects any and all liability.
• In using this website, you agree to comply with the terms and conditions of this document.
• All risks related to the use of any listed space remain solely with the User.
• These terms are to ensure that the website is used for its main purpose. If you do not agree to these terms, you have no right to continue on the website.

4. ACCOUNT REGISTRATION

Users must create an account to list storage space. You are responsible for keeping your login credentials secure and agree not to share your account details. Please safeguard password/s. Do not disclose your password to anyone. You will take responsibility for any activities on your user profile/account.  Home-Me (Pty) Ltd will not be liable for losses arising from comprised accounts. We reserve the right to suspend or terminate any account for suspicious or unauthorised activity.

5. LISTING AND BOOKING STORAGE SPACE

For Space Owners (also known as Home-Me’s):

• You must own or have the legal right to rent out the space.
• Space Owners are fully responsible for ensuring their property complies with local zoning laws and municipal by-laws and safety regulations.
• Home-Me (Pty) Ltd is not liable for any issues arising from non-compliance.
• All listing information (photos, descriptions, conditions, measurements) must be truthful and not misleading, including accurate descriptions and photos.
• You will provide safe, accessible, and secure storage conditions.
• You are responsible for ensuring your space is clean, secure, and available as agreed.
• You are responsible for keeping information regarding your listing up to date and accurate.
• You are responsible for the condition, maintenance, and legality of the space.
• Upon agreement between you and Space Seeker, you must provide Space Seeker with the times that they can access stored items or space.
• Space Owners must make the necessary arrangements with Space Seekers and respond to Space Seekers timeously. The Space Seeker is encouraged to keep Space Owners informed regarding any anticipated changes that may affect the terms of use of the space.
•  We recommend that the Space Owners do not handle the Space Seekers’ Stored items. If they do, it is at their own risk.
• Space Owner’s are fully responsible for all legal requirements related to their listing. Home-Me (Pty) Ltd is not liable for any non-compliance with laws or regulations.

For Space Seekers:

• You agree to use the space only for lawful, non-hazardous items.
• You will not store prohibited goods including (but not limited to) perishables, flammables, explosives, stolen property, weapons, or illegal goods.
• Space Seekers agree to disclose on the website via communications all the items they request to store upon bookings.
• You acknowledge and agree that our platform and the Space Owner is not liable for undisclosed items.
• You accept liability for any damages caused to the Space Owner’s space or property by any undisclosed items.
• You must follow the terms of the agreed rental duration and payment.
• You will comply with all reasonable access rules and conditions set by Space Owner.
• You will not modify, damage, or interfere with Space Owner’s property.
• Space Seeker must comply with Space Owners reasonable instructions the use of Space as per the arranged contract.

Space Owners and Space Seekers agree that we are not responsible for any agreements made between Space Owner and Space Seekers.

6. CONDITIONS FOR CONCLUSION OF BOOKINGS

At or before the end of a booking period for the Space, the Space seeker must vacate the space completely. The Space Seeker must leave the space in good condition. At the Space Owner’s discretion, the Space Seeker may incur costs should the space not be left in good condition. Once the Space Seeker has removed all stored items and left the space in good condition, the Space Seeker no longer has any right to access the Space.

7. PAYMENTS AND FEES

• Listing payments and accompanying services are processed via Payfast on the website.
• Storage rental payments are strictly between Space Owners and Space Seekers.
• We do not guarantee or enforce payment arrangements.
• Home-Me (Pty) Ltd may charge a service fee, which will be shown at checkout.
• Late payments may incur penalties or suspension of service as stipulated in the agreement between Space Owner and Space Seekers.

8. CANCELLATIONS AND REFUNDS

• Our listing platform is for the sole purpose of connecting Space Owners, known as Home-Me’s, and Space Seekers.
• Therefore, all cancellations and refunds are subject to the agreement between the two parties, namely Space Owners and Space Seekers.

9. LIABILITY AND INSURANCE

• Home-Me (Pty) Ltd is not a storage company and does not take possession of any stored goods.
• We do not provide insurance- Users are advised to obtain appropriate insurance for stored items and property risks.
• We are not liable for any loss, damage, theft, or injury related to the use of a listed space.
• Home-Me (Pty) Ltd, does not inspect or verify spaces and not responsible for the actions or omissions of users.
• Home-Me (Pty) Ltd will not be liable for indirect, incidental, consequential, punitive, or special damages, even if advised of the possibility.
• Home-Me (Pty) Ltd provides the platform “as is” and without warranties of any kind, express or implied.
• To avoid disputes, Space Owners and Space Seekers are encouraged to take photos of the space and the items before move-in to record their condition.

You use any listed space entirely at your own risk and discretion.

10. VERIFICATION CHECKS

Space Owners will be required to send information and confirmation of identification. In this way, Space Owners will receive verified badges, which indicates that basic documentation was submitted.

11. USER CONDUCT

You agree not to:

• Provide false, misleading, or incomplete information.
• Misrepresent your identity or property.
• Engage in harassment, threats, or abusive conduct.
• Harass or threaten other users
• Use the Platform for illegal or fraudulent activity.
• Upload viruses or interfere with system functionality.
• Use the Platform for commercial purposes beyond its intended use.

12. DISPUTES BETWEEN USERS

Home-Me (Pty) Ltd is not liable for disagreements, disputes, damages or contractual issues between Space Owners and Space Seekers. We recommend both parties keep written records and follow through on agreed terms.

13. TERMINATION OF USE

We, Home-Me (Pty) Ltd reserve the right to suspend or terminate accounts that violate these Terms, without notice.

We may suspend or terminate accounts at any time and for any reason, including but not limited to:

• Fraud
• Violation of these Terms
• Behaviour deemed harmful to the Platform or other Users

14. REVIEWS

Space Seekers may have an opportunity to complete reviews. Reviews must be fair, factual, and free from unlawful, defamatory, discriminatory, or abusive language. We reserve the right to remove or refuse reviews at our discretion.

15. REPORTING MISCONDUCT

If you feel that anyone acted inappropriately which may include but not limited to inappropriate sexual behaviour, offensive use of language or violent behaviour, please report such individuals to appropriate authorities, including law enforcement and to us, provided that your report will not require us, Home-Me (Pty) Ltd, to take action other than what is applicable by law or cause us to experience any liability to you.

This platform does not warrant that the listing or any space will meet your exact requirements or that the website will be available on an uninterrupted, secure, virus-free basis. We do not attempt to review or visit any space. We do not warrant the quality of listings, space, the services, or the accuracy or reliability of content obtained through the website services. You are solely responsible for interactions with other users of the site. You agree to take reasonable precautions in all communications and interactions with other users of the website and with other users with who you communicate or interact as a result of your use of the site or services, including, but not limited to Space Owners and Space Seekers, particularly if you decide to meet offline Home-Me (Pty) Ltd shall not be held liable for any act or omission of any Space Seeker or other third party.

You agree to release and hold our platform, employees harmless from and against any claims, liabilities,  damages, losses, and expenses, including and not limited to reasonable legal fees that may result from anything that may involve:

• Your use of the Platform
• Your use, rental, or occupation of any space
• Your stored items
• any agreement between you and another user
• injury occurring to any person or property as a result of the use,
• occupancy, travel to or from, or the entry or exit from any Space by you;
• your access to the website services or your violation or breach of the terms
• your (i) interaction with any user (ii) Booking of Space (iii) creation of
• listing or(iv) the use, condition, or rental of a Space by you, including, but
• not limited to any injuries, losses, or damages of any kind arising from or
• as a result of a Booking or use of a Space;
• any dispute between you and another user of the website.
• any breach or misappropriation of a third party’s rights.

16. CHANGES TO TERMS

This platform reserves the right, at its sole discretion, to modify the Services or Website without prior notice. If we modify these Terms, we will post the modification on the website or provide users with notice. By continuing the use of the website and the services, you agree to be bound by the modified terms. If you do not agree with the modified terms, then you may stop using the website.

The current version will always be available at https://myhome-me.com/terms.

17. GOVERNING LAW

These Terms are governed by the laws of South Africa. Any disputes shall be resolved in the jurisdiction of the city where you are based.

18. CONTACT US

If you have questions about these Terms, please contact us at:  support@myhome-me.com